FAQ's

• What is CEX.IO?

  CEX.IO is a regulated multi-functional cryptocurrency exchange. Established in 2013, now it serves more than 3 million users across the globe. 

  Over the last few years, it has grown into a group of companies with licenses in multiple jurisdictions. Currently, the CEX.IO ecosystem services include cryptocurrency purchase, exchange, staking, liquidity providing solutions, CFD-based margin trading, and more.

  Customers can also benefit from a variety of convenient payment options, including debit/credit cards, bank transfers, and crypto deposits, and withdrawals.

  CEX.IO provides reliable services backed by cold cryptocurrency storage, financial viability, high security, and KYC/AML best practices.

• What is your teams expertise / track record?

  CEX.IO is one of the pioneers in the crypto industry. The CEX.IO team has extensive experience in operating blockchain networks and validators. Now, the team is expanding the list of the supported coins and participating in more networks to better ensure the healthy growth of crypto communities of the coins listed and also foster the cryptocurrency adoption.

• What is your Infrastructure Security Setup?

  We’ve got our own secured infrastructure. The major share is secured in cold wallets or staking wallets which are not linked to the website and not accessible from any third party.

• How do you handle Governance Decisions?

  CEX.IO regards itself as a public entity, thus will never participate, pledge or vote on behalf of users without approval. CEX.IO will work on solutions to bring on-chain governance directly through the platform.